We are living in an age where technology is taking center stage in terms of progress and awe-inspiring innovation.There are a lot of Australian companies taking full advantage of advances in technology to further their businesses, and non-profit organisations are no different. One of 2018’s most talked about technologies is artificial intelligence (AI) and it’s already being used everywhere, even on your favourite Facebook pages.
WHAT IS ARTIFICIAL INTELLIGENCE?
Artificial intelligence (AI) uses computer technology and programming to perform different tasks and learn from results attained. The more commonly found AI in typical scenarios is machine learning that uses computer programming to find anomalies in data or to solve issues. Using data and activity, a piece of software programmed with AI can remember your preferences and feed them or similar items to you on your next visit.
Artificial intelligence simulates human activity but can do so on a much larger scale. AI can crawl extensive chunks of data and accurately configure it, categorise it, or report on different functions, more so than a human being would be able to. This can have huge benefits for non-profit organisations by helping streamline complex workflows.
Here are five simple ways that your non-profit organisation can use AI to enhance business operations.
- MORE ACCURATE DATA AND REPORTS CAN BE FED TO DONORS
As we mentioned before, AI is more accurate with regards to managing large amounts of data. Donors for non-profits want to know where their money is being spent, and by using AI to pull reports for them, this entire process can be automated. It can also be made more professional as the information contained therein would be more granular and refined.
VOICE TO TEXT TRANSCRIPTION SOLUTIONS
For non-profits that employ persons with disabilities or even work directly with disabled people, there are some huge advances being made in voice to text transcription solutions. Microsoft has been paving the way with their AI for Accessibility, which is a huge campaign employing high-class developers to create more accessible programmes for people with disabilities around the world. An improvement in the current voice to text transcription solutions is one such element. It offers greater employment opportunities for people with disabilities, but also helps non-profits involved in care for the disabled to offer them a richer living experience.
IDENTIFICATION AND ANALYSIS OF TRENDS
Various non-profit organisations rely on the information presented via trends in new donors, grants, analytical data etc in order to make informed decisions about their businesses. AI can be used to extract this valuable and insightful information and present it in ways that are easier to understand. This transforms data into actionable items for the organisation to use straight off the bat.
AI CAN BE USED TO COMPARE DATA
There is an incredible story about how AI was used to examine millions of oncology reports and then compare them to a woman’s genetic information. Within ten minutes, AI found that this woman had a rare form of leukemia. This is a task that probably wouldn’t have been humanly possible, or at least not in the same timeframe. The speed to diagnose saved this woman’s life.
CHATBOTS CAN HELP MANAGE ENQUIRIES
We mentioned AI being used on your favourite Facebook pages, and this is done using chatbots. When a user contacts the page, and no one is available to answer, the chatbot will attempt to communicate with the user and direct them to the right source of information to match their query.
This can also aid non-profit organisations in dealing with queries so that resources can be used in more pressing areas of focus, but chatbots can also be used to take your business to a whole new level. As an example, chatbots have been programmed to collect donations via Facebook Messenger, although it’s not yet clear if this method has been effective or not, it’s clear that chatbots are more capable than we ever imagined possible.
This is just one example of how technology can be used to advance a business.
HOW EVOLVE IT CAN HELP?
Evolve IT partners with organisations all over the world to help them make the most of their businesses using the technology that’s available to them.
Book your spot in our Technology Enablement Workshop and discover many other ways to use technology to leverage your business.