Digital predictions: the evolution of technology in the workplace

As digital technologies continue to evolve rapidly, and workplace demographics change with the tides of each generation, we are increasingly exposed to this concept of a “Digital Workspace”. While it is not easily definable, it is an important idea to conceptualise when considering and planning for the evolution of technology in the workplace.
Depending on what angle you approach it from, the term “Digital Workspace” can mean a different thing to different people. As a broad concept, the digital workspace describes the use of technology to create a “virtual” comparison of the “physical” workspace that we are traditionally accustomed to. Understanding this modern trend allows organisations to reconsider the way they have operated in the past and align business processes with technology to help drive efficiencies.
Practically, this can involve the use of tools such as mobile devices, video conferencing technologies, collaboration tools, communication tools, and many more. While most organisations are already using many of these tools, it is important to consider the what is coming to ensure your organisation is keeping up (or preferably ahead) of the curve. We have provided some insight into 6 things to look out for, that will become a more commonplace in the years ahead.
 
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1: Technology and Culture

The physical workspace has traditionally played an important part in organisational health and culture. With a shift away from a physical environment at the very core of digital transformation, it is now more important than ever for organisations to be considering alternate ways of maintaining company culture.
Predictably, part of this process will see a shift towards managing health and culture using Technology. There are now many digital platforms available for collaboration via text and video, but also items such as fully featured HR tools that allows HR Managers to obtain regular feedback from employees and get measurable insights into the health of the organisation.
Although this is happening in many organisations already, it will become a standardised process in the years to come.
How can technology help your organisational culture?

2:  A focus on employee experience

It is arguable that this is a commonplace already, but employee and customer experience will become more important than ever. Young people who have grown up with technology are increasingly entering the workforce, and they demand a certain level of technology as a minimum standard.
By extension, technology will be an important part of ensuring that organisations are able to recruit the highest level of young talent available.
Is your company doing things with technology that would make you proud to show off to new recruits?

3: More powerful use of Big Data and Analytics

The amount of data that is captured by organisations across the globe is growing at incredible levels. As a result, many organisations are left with extremely large datasets that contain all manner of information and is often referred to as ‘Big Data’. Big Data can include many different types of information such as staff and customer details, financial and performance data. The challenge that comes with big data is how it can be analysed and presented in a way that is useful to the origination. As this challenge becomes more common for organisations of all sizes, the tools required to analyse it will become more important than ever. The analysis of this data will ultimately become important, and in many circumstances defining factor when making key business decisions in all industries.
Could you be doing more with the data to help with key decisions in your organisation?

4: Artificial Intelligence

Artificial intelligence (AI) is a concept that most of us have been exposed to through the realm of science fiction, but it is rapidly becoming more real than ever. It is likely that your organisation is already using some form of AI. While some common applications use technologies such as machine learning, facial recognition and predictive algorithms already, AI will become increasingly more sophisticated and more utilised in business applications. As forward-thinking organisations develop ways to become more efficient and get more out of their workers, there will be more common business tasks that are able to be automated through AI technologies.
Have you thought about how your business processes can be automated through workflows or AI technologies?

5: Digital Leadership

Where used effectively, technology has long allowed staff to communicate with their colleagues in geographically dispersed locations in a one-to-one relationship. More recently, technology tools have allowed staff to collaborate more effectively in a group sense. These collaboration tools will be increasingly adopted by upper levels of management to communicate with not only their direct reports but potentially to the entire organisation. Effective organisational leadership can come in many different forms, but platforms to allow collaboration and feedback between upper management and front-line workers are likely to be a more commonplace.
Have you discussed with your executives how they could be using technology to lead from the front?

5: API this, API that

If you have any experience with ICT in your organisation, you may have heard the acronym API. APIs, or Application Programming Interfaces, refer to a set rules and guidelines within the programming code that allows other applications to interact with it. In the tech world, you can see examples of APIs being utilised all over the internet. You may not realise it, but when performing simple tasks like booking a hotel room or filling in an online form, you are more than likely utilising many applications that interact with each other through their respective APIs. The use of APIs is critical to organisations undertaking a digital transformation, especially where a line of business applications are concerned. While we use technology to become more efficient in our jobs, from time to time, you may find yourself, like me, overwhelmed by the many applications and digital tools that you need to perform your everyday tasks. The use of APIs will allow all your business tools to integrate and communicate with each other which will further increase organisational efficiency, and thus allow staff to have more time to perform human tasks.
Are you using the most out of your business tools with integration?

Modern Work Place Tools

Although this list has been narrowed to 6 items, there are much more that could have been discussed in this blog. We have only touched the surface on trends that are likely to appear, but our intention is to get you thinking about how you can (and already are) using digital transformation in your workplace.
Please contact Evolve IT to ask how we can help with planning and implementing your digital workspace.


HOW EVOLVE IT CAN HELP?

We take great pride in partnering with organisations. Our team specialises in developing customised solutions to help you get the most out of your technology


 

Posted by Matt Flack

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